FAQs
How can I contact DreamWeavd?
You can reach us at info@dreamweavd.com, and our customer support team will be happy to assist you with any questions.
Do you ship worldwide?
Yes, we ship globally, bringing our stylish accessories to customers around the world.
Where do you ship from?
We ship directly from our carefully selected fulfilment partners, ensuring quality-checked products reach you.
Can I change or cancel my order?
We process orders quickly to ensure you receive your items on time. If you need to change or cancel an order, please contact us at info@dreamweavd.com within 12 hours of placing it. After this time, we cannot guarantee changes or cancellations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and secure online payment methods for a smooth shopping experience.
When will my order be processed?
Orders are processed within 1-3 business days of purchase. Please allow extra time during peak periods, such as holidays or special promotions.
How long will it take to receive my order?
Due to high demand, orders typically arrive within 2-4 weeks, depending on your location. Rest assured, every order is carefully handpicked and quality-checked before shipping.
What if I don’t receive my order?
If your order hasn’t arrived within 30 days of shipping, please contact us at info@dreamweavd.com with your order details. We’ll make it right.
Will I be charged customs and taxes?
International orders may be subject to customs fees, duties, or taxes based on your local laws. These charges are your responsibility. For more information, please contact your local customs office.
How do I return an item?
To return an item, email us at info@dreamweavd.com within 14 days of delivery. Items must be unworn and in their original condition. Note: Jewellery, sunglasses, and seasonal accessories are non-returnable unless damaged.
What if the item(s) I received are defective, incorrect, or damaged?
If you receive an incorrect, missing, or damaged item, contact us at info@dreamweavd.com within 14 days of delivery. Please include your order number, photos of the item(s), and any relevant details. We will resolve it as quickly as possible.
When will I receive my refund?
Refunds are processed to your original payment method within 5-10 business days of receiving the returned item or approving a cancellation. Processing times may vary depending on your bank.
No, you can shop as much as you love! Whether it’s a single statement ring or a full summer accessory haul, we’ve got you covered.